Sipsta Accessibility Policy

Effective Date: August 30, 2025
Last Updated: August 30, 2025

Our Commitment to Accessibility

At Sipsta, we believe that everyone deserves access to premium alcohol-free experiences. We are committed to ensuring our website, products, and services are accessible to all users, including people with disabilities. This commitment reflects our core values of inclusion, quality, and respect for every individual.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards established by the World Wide Web Consortium (W3C). These guidelines help make web content more accessible to people with a wide range of disabilities, including:

Visual impairments (blindness, low vision, color blindness)
Hearing impairments (deafness, hard of hearing)
Cognitive impairments (learning disabilities, memory issues)
Motor impairments (limited mobility, tremors)

Our Accessibility Features

Website Accessibility

Keyboard Navigation: Full website functionality available via keyboard navigation
Screen Reader Compatibility: Proper heading structure, alt text for images, and descriptive link text
Color Contrast: Minimum 4.5:1 contrast ratio for normal text and 3:1 for large text
Text Scaling: Content remains functional when text is enlarged up to 200%
Clear Language: Plain language throughout our content and product descriptions
Focus Indicators: Visible focus indicators for keyboard users
Error Identification: Clear error messages and form validation

Product Information

Ingredient Transparency: Complete ingredient lists with allergen information clearly marked
Nutritional Information: Detailed nutritional facts in accessible formats
Multiple Formats: Product information available in text, audio, and visual formats where possible
Clear Labeling: High-contrast, easy-to-read product labels with essential information

Customer Service

Multiple Contact Methods: Phone, email, chat, and written correspondence options
TTY Support: Text telephone service for customers who are deaf or hard of hearing
Extended Response Times: Additional time provided for customers who need it
Flexible Communication: Accommodation for various communication preferences

Ongoing Accessibility Efforts

Regular Testing and Auditing

Quarterly accessibility audits using both automated tools and manual testing
User testing with people with disabilities to identify real-world barriers
Regular review of new content and features for accessibility compliance
Third-party accessibility assessments annually

Staff Training

Accessibility awareness training for all customer-facing employees
Regular updates on accessibility best practices and legal requirements
Specialized training for web development and design teams
Customer service training on disability etiquette and accommodation procedures

Technology Updates

Regular updates to website accessibility features
Implementation of new assistive technologies as they become available
Mobile app accessibility improvements
Integration of accessibility considerations in all new technology deployments

Feedback and Improvement

We welcome feedback about the accessibility of our website, products, and services. Your input helps us identify areas for improvement and better serve all customers.

How to Provide Feedback

Email: accessibility@sipsta.com
Phone: 1-800-SIPSTA1 (1-800-747-7821)
Mail: Sipsta Accessibility Team
665 Wedgewood Ave, Nashville, TN 37203

TTY: 711 (National Relay Service)

What to Include in Your Feedback

Specific description of the accessibility barrier you encountered
The web page or product where you experienced the issue
Your contact information if you'd like a response
Suggestions for improvement (optional)

Response Timeline

We take accessibility feedback seriously and are committed to timely responses:

Acknowledgment: Within 2 business days
Initial Assessment: Within 5 business days
Resolution or Action Plan: Within 15 business days for website issues
Product-related Issues: Timeline varies based on complexity, but we'll provide regular updates

Accessibility Accommodations

Website Accommodations

If you encounter barriers on our website, we can provide:

Alternative formats for content (large print, audio, electronic text)
Personal assistance with online ordering
Phone-based ordering and customer service
Email-based product information and support

Shopping Accommodations

Extended time for checkout processes
Assistance with product selection and information
Alternative payment methods when needed
Flexible delivery options to accommodate specific needs

Communication Accommodations

Sign language interpreters for video calls (with advance notice)
Written communication for phone conversations
Extended response times for complex inquiries
Multiple format options for important communications

Third-Party Content and Services

While we strive to ensure our entire digital ecosystem is accessible, some third-party content or services integrated into our website may not fully meet accessibility standards. We actively work with vendors to improve accessibility and provide alternatives when possible.

If you encounter accessibility barriers with third-party content on our site, please contact us, and we'll work to provide alternative access methods or direct assistance.

Legal Compliance

This accessibility policy is designed to comply with applicable laws and regulations, including:

Americans with Disabilities Act (ADA)
Section 508 of the Rehabilitation Act
State and local accessibility requirements

Accessibility Statement Updates

We review and update this accessibility policy regularly to reflect:

Changes in accessibility standards and best practices
Feedback from users with disabilities
New technology implementations
Legal requirement updates

Check this page periodically for the most current information about our accessibility efforts and commitments.

Alternative Access Methods

If you are unable to access any content or functionality on our website due to a disability, please contact us using the methods listed above. We will work with you to provide the information or functionality in an alternative format that meets your needs.

Contact Information

Sipsta Accessibility Team
Email: accessibility@sipsta.com
Phone: 1-800-SIPSTA1 (1-800-747-7821)
TTY: 711

Business Hours: Monday-Friday, 9 AM - 6 PM EST
Emergency accessibility issues: Available 24/7 via email

Sipsta is committed to continuous improvement in accessibility. We view accessibility not as a one-time project but as an ongoing commitment to all our customers. Thank you for helping us create an inclusive experience for everyone.